Frequently Asked Questions



1: Do you quote low prices, only to get in the door and then tell me the cost will be much more?

A: No. We initially quote you based on the information we receive over the telephone, once we arrive on scene our technician will do a presteam inspection and will inform you if there would be a change to the quoted price and why.


2: Do you only steam clean carpets, or can you offer me other additional services if I choose them?

A: We offer a full line of services from steam cleaning carpets and upholstery, stain removal, mold remediation, water and sewer flood extraction, interior flood restoration, site cleaning plus much more. We are happy to provide you the additional services you choose, with no pressure sales tactics added.


3: Do your service technicians work on commission, or do they take the time to do the job properly?

A: Our service technicians are not commission based. We take the proper time to complete each job as per certified industry standards, as well as our own 100% Satisfaction Guarantee.


4: Do you charge for services based upon hour intervals or add extra costs for travel time?

A: No.  Our Integrity Pricing policy is strictly adhered to, offering you the best service and value for your money. Our pricing is based upon the actual time we require to do a proper and complete job with no additional hidden costs added in.


5: Do you use old worn out equipment to clean my carpets?

A: No. We utilize high end, top of the line efficient equipment and cleaning products. Our equipment is always serviced and maintained properly to avoid any performance issues.


6: Is your company experienced and proven?

A: Yes. We have over 20 years of experience and many satisfied customers. Our majority of customers are high volume commercial and multi-family management companies who recognize our professional service and results. We have operated this way almost solely on repeat business, and very positive personal customer referrals.


7: Do I have to book weeks in advance to receive service?

A: No. We have a great history of personalized service and response times, as well as 24 hour emergency flood service available.


8: Do you only service a limited area or region?

A: No. We have various locations to serve you from, making our ability to cover the entire greater Edmonton region, and surrounding communities more readily available.


9: Does a large corporation own the company, or can I speak to the actual owner if I ever have a problem or concern?

A: We are locally owned and operated since day 1. The owner (Scott) is always available for our customers, and believes in always maintaining a positive working relationship with our customers, based upon mutual respect, trust and understanding.


10: Are the service technicians trained and qualified to perform the services you offer?

A: Yes. As a BBB member and member of The Clean Trust (formerly known as IICRC, the Institute of Inspection, Cleaning and Restoration Certification), we are trained and fully backed with professional industry certifications.

Magic Wand Professional Carpet Cleaning & Flood Restoration Services Edmonton Alberta Canada
780-991-RUGS (7847)
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Magic Wand Carpet Cleaning & Restoration Services Edmonton Alberta Canada

Areas Served
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We provide 24 hour and emergency carpet cleaning, flood restoration services to the following areas: Edmonton, Spruce Grove, Sherwood Park, Nisku, Leduc. St Albert, Fort Sask, Morinville, Devon and Stony Plain.

Experience
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With over 25 years of experience, and over 20 years in business MAGIC WAND has provided customers with a 100% service and customer satisfaction guarantee.

Contact Us
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Magic Wand Professional Carpet Cleaning & Flood Restoration Services
10927-166a St.
Edmonton, Alberta, T5P 3V4
780-991-RUGS (7847)


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All services available 24hrs 7days a week.
Emergency services available.

Edmonton Carpet Cleaning
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We are your premier carpet cleaning and flood water restoration experts in Edmonton. Whether you need Commercial or Residential Carpet Cleaning. or Flood Restoration Services we can help. We also provide other Complete Restoration and Renovations Services, Home Cleaning, Drywall, Painting, Flooring Install, Asbestos Removal, Mold Testing, Thermal Imaging, and many more.  Click 'Services' to learn more.